Refund & Cancellation Policy
1. General Terms:1.1. This refund policy applies to all purchases of «Coins» made https://nudiva.io.1.2. By making a purchase, you agree to follow this refund policy.1.3. We reserve the right to change or update this policy without prior notice.
It is your responsibility to check this policy from time to time.
2. Refund eligibility:2.1. Refunds are only possible for purchases made directly on https://nudiva.io2.2. Refunds can only be considered within 14 days from the original purchase date.2.3. To receive a refund, you must provide a valid reason for your request.
3. Refundable items:3.1. Unused «Coins» on the user's balance can be refunded.
4. Refund Process
4.1. To request a refund, please contact our customer support team via [email protected]. Provide the following information:Your full nameOrder numberPurchase dateReason for the refund request
4.2. If your refund is approved, we will process the refund to the original payment method within 14 working days. 4.3. Refunds will be issued in the same currency and amount as the original purchase.5. Fraudulent activity:5.1. We strictly forbid any fraudulent activity related to purchases on our website.5.2. If we suspect fraudulent activity, we have the right to refuse a refund and take legal action as necessary.5.3. Attempting to misuse our refund policy may lead to the suspension or termination of your account.
6. Contact Information:6.1. If you have any questions or need further assistance regarding our Refund Policy, please contact our customer support team at [email protected]
